Dr Ahmed Al-Mandhari WHO Regional Director for the Eastern Mediterranean The open-door policy serves as a cornerstone in maintaining a positive work environment under Dr Ahmed Al-Mandhari, WHO Regional Director for the Eastern Mediterranean. Through regular communication and feedback with senior management, staff and colleagues can form a deepening sense of connection to the Organization. Dr Al-Mandhari reflects on how the policy continues to expand his own understanding and approaches for constructing a welcoming environment at the Regional Office.
How do you see the open-door policy promoting a positive work environment at the Regional Office?
“This policy serves as one of the pillars for real transformation and carries numerous benefits for the Organization and its staff. It allows staff to share ideas, thoughts and concerns in constructive ways, making them feel that they are participating in the development of WHO’s Regional Office. It also helps senior managers and leaders to identify areas that need to be strengthened and developed, through listening to all staff members’ suggestions. Ultimately, incorporating this manner of staff involvement in the Office helps to establish a positive and constructive work environment, resulting in us better serving our Member States and their communities.”
What important lessons have you learnt after listening to staff?
“There are many examples of important lessons. I’ve learnt that a lot can be uncovered and unveiled within the work environment, which may not be identified and explored through traditional ways of communication. For those starting a leadership post, an open-door policy is a must in order to get oriented on the Organization and its culture. It makes staff feel heard and respected, it enables them to participate in the planning for the Organization, and occasionally in decision-making. The open-door policy is one of the best tools for spotting great ideas, and opens the door for creative thinking and innovation. To make sure its purpose is served, I believe prompt actions should follow, based on the ideas and thoughts that have been collected.”
How does this policy support your leadership at the Regional Office?
“The open-door policy has helped me in pinpointing areas and issues within the working environment that requires immediate action, without delay. It has allowed me to meet staff for targeted discussions, and created an environment where I can acknowledge their interests and earn their trust. In addition, the open-door policy creates a direct line of communication that helps us avoid harmful bureaucratic processes and hierarchies, and pushes leaders and managers in the Office to initiate action accordingly.”
The Regional Director’s open-door policy was initiated in April 2019 and is ongoing.
